100w Pattern Moving Head Spotlight-D1
- Voltage: AC100-220/ 50-60HZ
- Power consumption: 100W
- Color wheel: 8 colors+white
- Gobo wheel: 8 gobo+white
- Control: DMX512/master-slave/auto/sound
- Channel: 12CH
FAQ
Q:Who will pay for customs duty?
A:According to AliExpress's policy, paying customs duties is the buyer's responsibility and obligation.
Q:Products sold in the store， the plug and voltage, is consistent with the normal use of my country standards?
A:Please rest assured, we will send the plugs that conform to your country's electrical standards. We can provide EU Plug, US plug, AU plug, UK Plug and so on.
Q:What if I'm dissatisfied with the product?
A:So sorry to hear that. We guarantee you will be 100% satisfied with the quality of your product. If you're unhappy with it, please contact our Customer Service who will be glad to help，we will make you satisfied with our products.
When contacting Customer Service Team, please give your order number, a short description and a photo of the problem, so we can prevent these problems in the future.
Q:May I get repair warranty?
A:Dear friends, please rest assured that we have our own factory, and the quality of the products can be guaranteed. In addition, we provide 3-year warranty. During the use, if you have any questions, we are very glad to help you.
Q:How would you declare your product? How much tariff is declared?
A:We will declare LED Lighting according to our work experience.
Q:I want to customize the invoice?
A:Contact Customer Service Team, will help you.
Q:Can we customize Logo?
A:Yes we can.Not only the logo, you have any requirements for the product, please contact our customer service, we will try our best to meet your requirements.
Q: What can I do during the dispute?
A: Please contact our after-sales team. Please do not choose 'Return goods & refund' during dispute. We will do not provide any after-sales service if you choose it.Please understand.
We provide free shipping worldwide (some areas need to add remote surcharges, if you have any questions, please contact our online customer service)
Transportation time:
- US: 8-10 working days
- Europe: 10-12 business days
- Other countries: 15 working days
Priority insured shipping
- $4.99 (Optional) Priority Shipping Packages
Shipping Confirmation
- Once the purchased laser system is produced, we will contact you with shipping and tracking information for all applications. This information will be emailed to the email address you provided when ordering.
Sign for the parcel
- 1.Please provide us with the correct delivery information and ensure that someone is present at the delivery location when the package arrives. We will mail you a tracking number (please note we will receive it by noon the day after shipment) so you can arrange for the recipient to arrive. After receiving the package, it is recommended that you check the box with the courier driver and pay attention to whether the package is damaged. If there is any damage, please reject the package or contact us as soon as possible.
- 2.ktvlights is not responsible for package delays due to incorrect shipping information such as wrong addresses or missing phone numbers
Return policy for non-quality issues
1. 30-day free trial: Within 30 days from the date of purchase, if you are not satisfied with the product, you can apply for a return and refund. (The return shipping fee must be borne by the buyer)
2. Please check your order immediately upon arrival. If you decide that you need to return or exchange an item, please email us your order number, phone number, and who you are returning to. We will then email you a Return Authorization document containing return instructions. Do not return product before following these steps
3. When and how do I get compensated?
Products properly returned according to these guidelines are eligible for a refund in the form of a refund to the original method of payment. Returned goods will be inspected before a letter of credit is issued. Once the return is received and processed, we will credit you with the total purchase price (excluding shipping, handling and restocking fees noted above). Keep in mind that credit card companies vary in how long it takes to issue a credit card.
Return policy for quality issues
1. After receiving the package, it is recommended that you unpack and inspect it with the courier driver and pay attention to whether the package is damaged. If there is any damage, please refuse the package or keep the evidence and contact us as soon as possible.
2. If the product is damaged during the warranty period, we will send accessories for free. If it can't be repaired, you can send it back for a replacement!
3. We provide lifetime free replacement parts! (Freight charges need to be borne by the buyer)
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